Refund policy
Return & Refund Policy
We’re a small hobby shop, and we want you to be happy with your purchase. At the same time, we need some clear rules, so everything stays fair for both you and us. Please read this policy carefully before placing an order.
1. Return window
You can request a return within 30 days from the delivery date shown on the tracking.
2. When an item is eligible for return
To be accepted, all the following conditions must be met:
-The item is unused, unopened, and unbuilt (no parts have been cut, assembled, or painted).
-All original packaging is included and in resaleable condition (box, inner bags, manuals, decals, inserts, accessories, etc.).
-The item was purchased directly from KIDULT WORKS HOBBIES, and you can provide a valid order number or receipt.
3. Non-returnable / final-sale items
Some products are final sale and cannot be returned, refunded, or exchanged (except where required by law). These include:
- Pre-orders and special orders
- Discounted, promotion, or clearance items
- Opened model kits, paints, tools, and hobby supplies
- Built, painted, or modified kits, figures, or display pieces
- Single trading cards (especially Pokémon TCG singles), blind boxes, mystery packs, and any trading card products once opened or unsealed
- Custom or made-to-order items, including Kidult Works 3D-printed parts, accessories, and print-to-order kits
- Digital products, gift cards, or download codes
- Any product clearly marked “Final sale”, “No returns”, or similar wording on the product page
Due to the collectible and volatile nature of Pokémon TCG and other trading cards, we cannot guarantee specific card conditions beyond what is stated on the product page, and we cannot accept returns for minor factory imperfections (such as centering, print lines, or light box wear from shipping).
Because 3D-printed items are made to order, we also do not accept change-of-mind returns for these products. If there is a major printing defect, or we sent the wrong part, please contact us within 7 days, and we will review the case for a replacement, store credit, or refund.
4. How to request a return
Email us at kidultworks@gmail.com and include:
- Your order number
- The item(s) you would like to return
- Clear photos of the item and packaging (and the issue, if any)
We’ll review your request and let you know if the return is approved, not approved, or if we need more information. If approved, we’ll send you return instructions and the correct return address. Please do not send any items back before receiving our confirmation, as unapproved returns may be delayed or refused.
Unless the return is due to our mistake (for example, we sent the wrong item), return shipping costs are the customer’s responsibility. We strongly recommend using a tracked and insured service; we are not responsible for parcels lost or damaged on the way back to us.
5. Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us within 7 days if:
- the item is damaged,
- defective
- or not the item you ordered.
Keep all packaging and take clear photos of the shipping box, product box, and the damaged or incorrect item. After we review the case, we’ll work with you on a fair solution, which may be a replacement, store credit, or refund, depending on stock availability and the situation. We may need the item to be returned before we can complete any refund or replacement.
6. Refund & Store Credit
Once we receive and inspect your return, we’ll email you to confirm the outcome. If approved, returns are issued as store credit for the item price (excluding original shipping). Store credit never expires and can be used on any future purchase.
Refunds to the original payment method are only provided when required by law, or if the return is due to our error (e.g., wrong item sent, missing item, or an approved case we cannot replace). If a refund is approved, your bank/card provider may take 10–15 business days to post it.
Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error.
7. Exchanges
We can’t guarantee direct one-for-one exchanges, because stock changes quickly. If you’d like a different item, the fastest way is usually to:
1) Request a return of the original item (if it’s eligible under this policy), and
2) Place a new order for the item you want.
Stock is not reserved until a new order is placed.
8. Policy misuse
We aim to treat all customers fairly. In cases of repeated problematic returns, chargebacks, or suspected misuse of our policies, we may limit or refuse future orders.
9. Contact
If you have any questions about returns or refunds, please contact us at:
kidultworks@gmail.com